Comments and Moderators settings in RoboHelp Server is for AIR files? Or can it used for Pro outputs as well?

Forum|Forum|11 years ago
June 19, 2014
3 replies
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Please explain how comments are enabled for Pro outputs in RH server. Is it only for AIR file, but i understand AIR output is not supported. Then how Moderators setting work for PRo outputs?

RoboServer

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johndaigle

Legend

Hi, PraTha

If I can amplify what Peter has mentioned above. Actually it is just a wordy way of saying what Peter posted in one sentence! Hopefully it will help a bit.

The relationship of AIR output and how it relates to Rh Server is admittedly confusing. In fact both are mutually exclusive.

The AIR Help output does indeed support commenting as well as the moderation of those comments by designated people.
However RoboHelp Server *does not* support commenting at this time. This feature has been requested and perhaps we will see it in a future release.

Unlike a help system delivered by HTTP from a web server (like RoboHelp Server's WebHelp Pro), the AIR Help output (.air file) is an application which is installed on the end-user's local computer. For security reasons this works well for distributing and updating a help system. Optionally, it also supports commenting but because the comments must be "stored" somewhere outside the local computer, there are serveral options. One is to store them on an internal server (such as a network drive behind a firewall).

So where might RoboHelp Server come into the picture at all? Here's the answer. Some organizations deploy both output flavors (AIR and RoboHelp Server) for different systems and different audiences. IF the RoboHelp authors *coincidentally* happen to have RoboHelp Server in their organization, then this server can be used to authenticate (usernames/passwords) for the moderation and storage of comments that AIR Help requires.

The bottom line is that presently RoboHelp Server does not support commenting for its own output, though it can as a convenient "host" for the comments and moderation of a separate AIR Help system.

John Daigle

Adobe Certified RoboHelp and Captivate Instructor

Evergreen, Colorado

www.showmethedemo.com

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon

PraThaAuthor

Participant

That was a clear answer. Thanks Peter and John. I reffered all possible guides but i couldnt understand the relationship between RoboHelp output, RoboHelp Server and Adobe AIR. When i tried to understand how RH output works on RH server, i came across moderator settings and that suddenly spoke about Adobe AIR. I am actually trying to write an artcile for our internal writer about RH server. Thanks for helping me out.