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I
icascall
Participating Frequently
February 7, 2017
Question

Comments not showing in PDF for review

  • February 7, 2017
  • 3 replies
  • 3991 views

Hi,

When I create a PDF document for review in Robohelp (2015)v only the tracked changes show and not the comments. Previously I could view the comments too.

This topic has been closed for replies.

3 replies

I
icascallAuthor
Participating Frequently
February 8, 2017

No, I can view the comments fine in the Review pane in RH. But when I export to PDF for review, only the tracked changes are visible.

Captiv8r
Captiv8r
Legend
February 8, 2017

Ahhh my bad. I was misunderstanding the issue.

What I thought at first was that comments were being added to the PDF and when it was imported back into RoboHelp, they weren't showing.

Seems you are referring to the reverse? Comments exist in the topic (either by adding them directly or by virtue of importing a commented PDF from a review cycle) and they aren't being added to the PDF being sent for review.

I'm not sure I ever tried that but I just did and sure enough, I don't see them in the PDF after creating it.

Not sure if this is a bug or if it's by design. As you say it seemed to be working before (earlier version of RoboHelp perhaps?) I'd say you likely need to report it to Adobe by clicking the link below.

Click here to file a bug report

Cheers... Rick

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 17, 2017

@icascall

In which version of RoboHelp did you get the comments as well?

Was it part of the Technical Communication Suite or did you use the PDF generator that ships with standalone RoboHelp.

I'm not seeing the comments in the PDF in any recent version but I do have multiple versions of RoboHelp and that could affect this issue.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Captiv8r
Captiv8r
Legend
February 8, 2017

Are you saying they aren't showing in the Review Pane?

If so, perhaps you need to click the icon and choose Show all?

If you do see comments in the Review Pane, just try double-clicking the comment.

Cheers... Rick

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 8, 2017

I don't use the feature but I just tried a simple test and found the same. I have asked a contact if there is a known issue.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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