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Participant
September 14, 2010
Answered

Compatibility error message

  • September 14, 2010
  • 1 reply
  • 628 views

Hi,

I have just installed Adobe RoboHelp 8 on my computer. My colleague sent me a copy of the company's

help file and although she has created the file also on version 8, the following error message is displayed when

I attempt to open the file:

This project is from a newer version of the program. This project no longer compatible with this version.

Please make sure you have the newest version installed.

Once again, both my colleague and I have the same version number.

Are there certain project settings needed when sharing files? How do I resolve this issue?

Thank you for your assistance.

OKaye

    This topic has been closed for replies.
    Correct answer RoboColum_n_

    Hi OKaye.

    Make sure you have all the RH8 patches installed. It could be that your fellow user has installed them and you haven't. You'll find them all here.


      The RoboColum(n)   @robocolumn   Colum McAndrew

    1 reply

    RoboColum_n_
    RoboColum_n_Correct answer
    Legend
    September 14, 2010

    Hi OKaye.

    Make sure you have all the RH8 patches installed. It could be that your fellow user has installed them and you haven't. You'll find them all here.


      The RoboColum(n)   @robocolumn   Colum McAndrew
    OKayeAuthor
    Participant
    September 14, 2010

    Thank you for your quick and accurate response! The file opened in seconds after I

    uploaded the fixes.

    Captiv8r
    Legend
    September 14, 2010

    Hi there

    This is just to clarify the response for anyone that may discover this thread down the road.

    There is nothing to upload. Instead, what has to happen is that the RoboHelp author downloads and installs a couple of patches.

    Usually this is done via Help > Updates...

    Cheers... Rick

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