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A
Anonymous
June 28, 2011
Question

Conditional Build Tags Bugs

  • June 28, 2011
  • 5 replies
  • 1027 views

Hello,
I have problems with Conditional Build Tags since I upgraded from RH7 to RH9 .
I am using the following software:

  • Windows XP Professional Version 2002 Service Pack 3.
  • Version control software (RoboSource Control 3.1) as we share projects between 3 authors

And I mainly work in wysywyg view.

When I open a project on my PC, the conditional build tags I've defined in a topic apply themselves unwanted and randomly.
The deletion of conditional build tags from the topic Properties > Advanced tab > Content-level tags > Remove button does not work properly. The selected tag is removed only for the paragraph pointed by the mouse cursor. When I navigate down in my document, this tag is still present on other paragraphs.

Sometimes, I must switch to the html view to remove the tags manually.

I noticed that a thread has seent on May 5, 2011, for which Peter Grainge gave a link to a TechNote with a fix. I tried to access this TechNote, unsuccessfully.
I also read that Adobe RoboHelp Service Release 9.0.1 is intended to fix the following: CBT gets applied randomly in topic content on switching between the HTML view and the Design view in certain scenarios.
However, my scenario is completely different as CBT gets applied randomly when OPENING the project in WYSYWYG.
Moreover, my administrator told me he has already downloaded this release.

With single sources, our team produces online helps for various versions and products. This situation is very uncomfortable for me, and my colleagues, as the produced documentation may contain bad information for a version or a product or may miss information. My work is not reliable.

Has anyone encountered this situation and found a solution?

Thanks for your help.

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    5 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    June 28, 2011

    I'm pretty sure that the CBT bug that 9.0.1 fixes doesn't apply to projects that have already gotten messed up - only to new ones created under 9.0.1. You'll have to straighten your existing projects out manually. Once they're fixed, they shouldn't get messed up again. Check the Help > About to verify that you've got the patch installed first.

    A
    Anonymous
    June 29, 2011

    Hi Jeff,

    Thanks for your answer.

    I've checked the patch version installed on my PC, as indicated. The patch is 9.0.0.228 dated 20/12/2010 (same as that displayed in the Help > About RoboHelp HTML).

    I do not know if another is available.

    However, you say that I must "straighten my existing projects out manually. Once they're fixed, they shouldn't get messed up again".

    It is what I did. I fixed all the tags manually in the topics and checked them out.

    When I reopened these topics yesterday, the tags were messed up again. Less than the first time but still messed up.

    I cannot explain how tags can apply again unwanted and randomly whereas I removed them.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 29, 2011

    You don't have the patch applied. It should be showing 9.0.1.

    You can either check Help > Updates regularly or set RoboHelp to check automatically. You will need local admin rights to install the patch or get IT to do it for you.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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