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Saro_58
Inspiring
June 6, 2006
Answered

Confirm Stream Loss Message


Hi!

I appreciate this forum so much. It is the only place I can go for assistance with RoboHelp issues.

I recently received a translated (French) version of our English help system and tested the links, popups, and drop-down text. I recompiled the help system and printed several reports. I noticed a file called “thumbs.db” on my Unused Files Report and attempted to delete it in Explorer but could not find the file. When I tried to copy the help system onto our network for backup, I got the following message.

The file ‘Thumbs.db’ has extra information attached to it that might be lost if you continue copying. The contents of the file will not be affected. Information that might be lost includes:
:encryptable:$DATA
Do you want to proceed anyway?

I clicked “Yes to All” and the system copied OK.

Can you tell me what this message means and whether or not the performance of the help system will be impacted if I distribute the .chm file? I’ve never seen this message in our English version and I don’t know what to do to resolve this message. What causes this message? Any suggestions for resolving this issue????

Any information you can provide will be very much appreciated. I maintain this help system and I am a novice user.
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Saro_58Correct answer
Inspiring
June 7, 2006
Hi,

I'm sure the unused file won't cause any problems.

Rick,

You can intrude on my threads anytime. My philosophy is that quick responses are important on the forum and I try to answer whatever questions I can and often hope for others to add their two cents. We are all in different time zones and available at different hours, so the relay approach often works.

John
John,

Thanks!! You are so right...a quick response is worth its weight in gold! My thanks to you and to Rick.

(:
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7 replies

johnmccallum
Inspiring
June 6, 2006
Hi Saro 58,

The ever annoying thumbs.db file is an operating system file that helps the system browse for images. Windows adds these to every folder unless you tell it not to. It could be that it is turned on on your French colleagues' computer but not on yours or that your Windows version just doesn't have it. If you try to copy it from one folder to another, Windows will scratch its head and ask "how can this local file leave home and still work?" It would be best to delete this file. Since you couldn't find it in explorer, you probably have system files 'hidden.'

John

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Saro_58Author
Inspiring
June 6, 2006
Hi John,

Thank you so much for your response. People like me depend on people like you...so thanks!

I looked in Control Panel and I am set up to show hidden files. I still can't find the file so I can't delete it. Do you think this is going to cause any performance problems in the .chm file?

How can I tell Windows NOT to add this file to every folder? Exactly where would I do that and how?

I appreciate your help.
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Captiv8r
Captiv8r
Legend
June 7, 2006
Hi Saro 58

Obviously I'm not John, so I do hope he will pardon my intrusion into the thread.

To prevent Windows from creating the thumbs.db files, from Windows Explorer, click Tools > Folder Options... > View tab.

Click to place a check mark in the "Do not cache thumbnails" check box.

Hopefully this helps... Rick
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