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pgcalc
Inspiring
September 5, 2018
Question

Contents and Index won't render after compiling RH10 HTML help

  • September 5, 2018
  • 1 reply
  • 448 views

Hi All,

I have been maintaining an RH10 HTML project for several years. I have compiled it many times to update content and it has worked well when opened from the web application it documents. Recently, however, when we replace the help files with the files from my latest compile, then open help from the application, the Contents, Index, and Search tabs have no content. The tabs appear, but the area below them is blank rather than filled with Contents or Index entries or the Search field.  I notice that there is a spinner in the upper left corner of the help window, which suggests that help is trying to render Contents, Index, and Search content, but can't for some reason. When we replace the latest compiled files with an older version of these same files, the Contents, Index, and Search content renders correctly, so the issue seems to be with the compiled files themselves, not with the application (which is in active development at the moment) nor with the configuration of the server on which it is running. I've tried re-compiling several times in case it was just a bad compile, but that hasn't helped. I have not consciously changed any aspect of the Single Source Layout settings.

I would be grateful for any suggestions of what to look for or what to try to resolve this issue.  Thanks!

Bill

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1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
September 5, 2018

You're generating WebHelp? I would suspect that you've fallen victim to browser security changes. Is it happening with sample RH projects across all browsers?

P
pgcalcAuthor
Inspiring
September 5, 2018

Thanks for your quick response, Jeff. Yes, I am generating WebHelp.  The fact that an earlier compile of my Help project runs fine on the same server and in the same browser when opened from the same build of the application, but my current compile does not, would seem to argue against browser security changes being the culprit. The two Help compiles are very similar. I just corrected some typos before compiling the latest version of the Help project. I did just try opening Help while running the application in Firefox and Edge, rather than Chrome, but the Contents, Index, and Search still don't show any content.  The one difference I see in these browsers is that I don't see a spinner in the upper left corner.  Any other thoughts?  Are there specific files in the compiled project that I can look at to determine if the Contents or Index files are corrupted or missing? That wouldn't fix the problem, but might be a clue to finding the cause.  Thanks again.

Bill

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
September 5, 2018

Presumably you're generating into a local \!SSL!\WebHelp\ folder - if that launches fine with no issues, then it sounds like the final location is missing some files. Are you using the RH Publish function to transfer the built output to someplace?

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