Context Mapping (F1) Works in English but not in Our Localized Versions

Question

Hello all. We're using RH 2017 (the latest build). We have a large merged help system in a HTML5 responsive output.

F1 in English on the one of our dialog boxes gives me this URL initially in my browser's address bar:
http://docs.hexagonmi.com/pcdmis/2019.1/en/helpcenter/index.htm?rhcsh=1&rhnewwnd=0&rhmapno=488

...which correctly resolves into this and shows the topic:
http://docs.hexagonmi.com/pcdmis/2019.1/en/helpcenter/index.htm?rhcsh=1&rhnewwnd=0#t=mergedProjects%2Fcore%2F07_edit_cad_topics%2FSetting_Up_the_Screen_View.htm

But...

F1 in our non-English versions of our product on the same dialog box (in this case Italian) gives me this:
http://docs.hexagonmi.com/pcdmis/2019.1/it/helpcenter/index.htm?rhcsh=1&rhnewwnd=0&rhmapno=488

... but it never resolves to show the topic. It just stays stuck at:

http://docs.hexagonmi.com/pcdmis/2019.1/it/helpcenter/index.htm?rhcsh=1&rhnewwnd=0&rhmapno=488

Where in the generated output is context mapping controlled so I can verify it's in place?

Thoughts on how to resolve this?

Thanks in advance!

Jared Hess · Answer

Well this is indeed strange. When I came into the office this morning, I tried the above Italian, and this time it worked, and the web-server showed the correct topic. But I didn't change anything. I then tested all the 16 langauges we support. Thankfully most are behaving as expected now. But I find it strange that they suddenly started working on their own. I have seen similar things happen with Search in HTML5 where the Search feature does nothing for a few days once I upload a big project to our azure web server. Then after a couple of days it'll start working. I wonder if the same thing is happening here.

Anyway, we still have these 3 languages where F1 mapping doesn't resolve to show the topic. It just sits on this passed URL from the application. I don't know if it's a problem or if it really is just another case of waiting a couple of more days and trying again:

Chinese Simplified

http://docs.hexagonmi.com/pcdmis/2019.1/zh-chs/helpcenter/index.htm?rhcsh=1&rhnewwnd=0&rhmapno=488

Chinese Traditional

http://docs.hexagonmi.com/pcdmis/2019.1/zh-cht/helpcenter/index.htm?rhcsh=1&rhnewwnd=0&rhmapno=488

Czech

http://docs.hexagonmi.com/pcdmis/2019.1/cs/helpcenter/index.htm?rhcsh=1&rhnewwnd=0&rhmapno=488