Context-Sensitive Help in RoboHelp 9

Forum|Forum|14 years ago
December 20, 2011
1 reply
912 views

Hi -- I recently upgraded from RoboHelp 5 to RoboHelp 9. My first WebHelp project that I created using RoboHelp 9 is giving me problems with Context-Sensitive Help. When a user clicks on a Help link that is supposed to bring him/her to a specific topic, the user is brought instead to the project's main screen with the TOC, Index, and Search.

Is there something specific that my Developers and I should be doing differently in RoboHelp 9 vs. RoboHelp 5? Is the problem being caused because I made the jump from 5 to 9 without upgrading in between?

Any help that anyone can offer will be greatly appreciated.

Thank you.

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Jeff_Coatsworth

Community Expert

What sort of help output are you creating? Are your developers calling the help correctly? Are you giving them the correct mapids? Have you tested it yourself from with RH?

A

Anonymous

I'm creating WebHelp HTML. I believe that they are calling the help correctly with the correct mapids.

About the testing -- I don't know how to test. When I try to follow the instructions posted in RoboHelp Help forum, and trying to test local Help -- I select Offline as instructed, then the next instruction is "For Local Help, click the Browse button, and select a Help file." Which help file? My project Help folder has many files and several folders such as !SSL!, !Language! WebHelp, resourse, whdata, etc. So, I've not been able to test.