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Participant
March 21, 2022
Question

Context-Sensitive Help jumps to the Start Page first, then goes to the mapped page.

  • March 21, 2022
  • 1 reply
  • 69 views

Hello,

 

I use RoboHelp 2020. (Previously I used FrameMaker 2019 and RoboHelp Classic 2019. Then, in RoboHelp 2020, I upgrade the RoboHelp Classic 2019 project to rhpj. I also add new topics directly into RoboHelp 2020.)

 

When clicking a context-sensitive Help button from Frameless output, I expect the Help to jump directly to the page to which it is mapped. Instead, it jumps to the Start page of the project (the Welcome page), then jumps again to the expected page.

 

How do I get the Help to jump directly to the expected page?

 

Thank you!

 

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    1 reply

    Community Expert
    March 21, 2022

    Assuming your help call is correct for Frameless (it sounds like it is because it is opening the context topic), then I think your best bet might be support.

    Use the email address here as it goes to dedicated RH staff:
    https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp