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A
Anonymous
June 18, 2012
Question

Context-sensitive WebHelp not working

  • June 18, 2012
  • 1 reply
  • 1016 views

I need to create a context-sensitive WebHelp system for a web application. I have the topics and the map file created, and the developer has coded the call to the help topic as indicated in http://www.grainge.org/pages/authoring/calling_webhelp/using_map_ids.htm. It works correctly if I double-click the help system's start page to open it, but when it is called from within IE, all pages in the application call the main help topic.

The help call in the code appears to be correct, but there is obviously something missing, either on my end (help author) or on his end (developer).

I'd appreciate any help anyone can give me.

Thanks!

P.S., I'm using RoboHelp 9.

This topic has been closed for replies.

1 reply

Willam van Weelden
Willam van Weelden
Inspiring
June 19, 2012

Hi,

What do you mean by 'when it is called from withing IE'? If your application calls the help correctly, it seems you've correctly used the CSH API. But for calling the help from another web page, you will also need to implement the CSH call.

Greet,

Willam

A
Anonymous
June 19, 2012

What I mean is, when I enter the path to the help system in Internet Explorer's address (URL) text box, that's when all pages go to the main topic.

What needs to be done to implement the CSH call?

C
claudiam54
Inspiring
March 11, 2015

jmmpc - did you ever get an answer to this or solve it? I think I'm having the same issues you had. 

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