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disnykd
disnykd
Participant
Aug 5, 2019 8:31 PM UTC
Question

Converting File from Classic to 2019 how long

I have started the conversion of my 2017 classic project which is about 2 gigs of size.  It has been over an hour is that normal? 

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Aug 5, 2019 9:39 PM UTC

I assume you mean you are converting your Classic version to the new 2019 rather than upgrading to 2019 Classic.

If you have Update 8 applied, there is an issue with upgrading but there is a fix for that. Take a look at RoboHelp 2019 on my site. There is a link there to a later build that you can download from Adobe.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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