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lopeyp
Known Participant
February 6, 2012
Question

Converting from RH 8 to 9

  • February 6, 2012
  • 2 replies
  • 798 views

I have a very large RH project that was in version 8. I was not able to convert it to RH9 but a co-worker could. I then opened the version in RH9 and all my TOC links are broken. When I try to relink, it can't find the files, yet when I try to import them I get a message about overwriting them. What is going on?

I am sorry that I ever upgraded to RH9.

Thanks.

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    2 replies

    Captiv8r
    Captiv8r
    Legend
    February 6, 2012

    Hi Diane

    While I'm sure you are sorry you upgraded, I can attest there are many that have no issues with upgrading. I'm one of them. I guess I'm just fortunate.

    Did you encounter any messages that hinted at errors during the process?

    Depending on what's going on, sometimes RoboHelp can lose track of one or more files. It's not that they are actually deleted, but for some reason the tracking gets messed up. That's what Jeff was hinting at when he asked where your project is located. One of the known issues for this happening is that your project is actually on a network drive. And when that is the case, because of something called "latency" (meaning a delay) RoboHelp can lose track of things and corruption creeps in.

    Cheers... Rick

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 7, 2012

    I'm coming at it from a different position than Jeff and Rick.

    RoboHelp 8 had a problem where topics were lost from Project Manager. It was fixed with the 802 patch.

    Did you have that patch applied? If not, it maybe that RoboHelp 9 revealed what would have happened anyway.

    I know it doesn't make much sense that your colleague could update and you couldn't but worth a thought if this is not a network project problem.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    lopeypAuthor
    Known Participant
    February 7, 2012

    The file is located on my c drive in the Robohelp project file.

    Version 8 had the patch applied.

    The error message that I got when trying to upgrade the files from 8 to 9 (from within 9) looked like a memory error.

    The instruction at blah blah referenced memory at blah blah. The memory could not be read. Click ok to terminate the program.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    February 6, 2012

    Where's the project located?

    Firefly Community Gallery
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