create .doc document from help

Forum|Forum|7 months ago
June 5, 2025
3 replies
430 views

hello everyone, I have a problem on version 2022.5.28.
I would like to create a word document from help and if I insert the filters ''including expanding text or drop down text'' the system gives an error. I would like to point out that this type of request works in the previous version.
How do I solve the problem?
The error it gives is this:

ENOENT: no such file or directory, lstat 'C:\Users\ALECCE_D\AppData\Local\Temp\RHTMP\provvigioni3ppoXl\provvigioni giugno 2028.docx'

Failed to generate provvigioni. Check log for more details.

tks very much

Peter Grainge

Community Expert

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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David Kinyon

Inspiring

This works for me (RH version 2022.6.34).

Given the error message you're getting, I suspect this isn't related to the settings for including expanding text or drop down text. If you're getting that error when you enable those settings, but not getting it without those settings enabled, there's probably something wrong in the drop down or expanded text code in one or more of your source files.

Note that there are quite a few hits for this error message on the robohelp forum; see this google search. It's a persistent problem and isn't actually a RoboHelp error, it's an OS error and is not necessarily very informative about what's going on.

At this point, I would recommend troubleshooting the problem by removing files from your TOC (or creating a new TOC) until you get a successful build of the doc file, then use the process of elimination to figure out which file(s) in the project are causing the problem. Consider using the "half-split troubleshooting method."

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daniela65Author

Known Participant

yes thanks.

Peter had already taught me to do this a few years ago when there was a problem and I always use this method and it works.
The problem here is long ... it gives me this error for all projects. I manage 50 projects with very important toc and about 70.000 topics .... A huge job.
What I can't understand is why I had no problems with the other version.
Isn't there another way?

Jeff_Coatsworth

Community Expert

Did you make changes since "the other version" [which you haven't mentioned was what?]?
Did you have both inline and CSS styles fighting it out as mentioned in that thread Peter brought up?

You also never answered the question about if it generates fine if you don't include that option in the preset - if that's the case, then the issue probably lies inside one of those expanding/dropdown sections.
I suspect you're going to need to get the RH folks involved - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

Jeff_Coatsworth

Community Expert

Does it generate fine if you don't select that choice? Have you considered updating to patch 6? What version was it working in last?

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