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jdcyclone1
Inspiring
April 1, 2008
Answered

Created an Index and now the TOC has disappeared on the RH Server

  • April 1, 2008
  • 4 replies
  • 3166 views
I've posted about this before and haven't really gotten an answer that solves our issues. This morning my co-worker created a help system using FlashHelp Pro, published it out to the RoboHelp Server...it appeared fine. She hadn't created an index yet, so she went back into RoboHelp and created the index. When she posted her files back to the RH Server, the TOC is now gone. The Contents pane is there, just no content The scroll bar acts like it's going to load but disappears. We tried republishing, emptying the Temporary Internet Files, yelling at the computer...nothing.

After much investigation we noticed that RoboHelp Server adds a bunch of entries after your .htm file in the address bar. This effectively turns the reporting functions of RH Server on and off. Here is an example: http://server/robo/projects_fhpro/projectname/file.htm#>>prj=Example Project>>cap=Example Project>>pbs=toc|ndx|nls|gls>>pdb=toc>>pot=>>pan=0

When you remove those additions from the address the TOC appears again in her project.

Therefore it tells me that RoboHelp is messing with something in the stuff it puts into the address.

Any clue what is going on? This has happened to three people pretty randomly now, and I'm getting annoyed by it.

If you have the answer I'm looking for, you are officially my hero!!
    This topic has been closed for replies.
    Correct answer jdcyclone1
    Disregard my last post...that stuff didn't work AT ALL! I was accidentally looking at a version of my help on the server that the address ended at .htm instead of adding all of the extras. It fooled me. My final determination is that the ONLY way for me to retrieve my TOC is to go into the Web Admin, delete the project, check the Merge Similar Projects box, and then republish. This is the ONLY way that works for me to resolve this issue!?!?!
    My question has been answered!! RoboHelp Server dislikes spaces in your project names, so if you have any spaces then replace them with underscores or take them out all together. I actually went into the project folder on my local drive and had to rename my project file with an underscore to make this work. After republishing to the server....BOOM...the Table of Contents is back. I've missed it greatly, but we're once again reunited

    4 replies

    RoboColum_n_
    RoboColum_n_
    Legend
    April 14, 2008
    Hi jdcyclone1.
    Whilst I'm glad you got things working I'd strongly advise you not to use underscores or any other special characters either.
    johndaigle
    johndaigle
    Legend
    April 2, 2008
    Yes, Gayres. X5 is almost 6 years old and was created by the old eHelp company before Macromedia and Adobe bought it. X5 does not have the "mark of the web" choice in the dialog. This was introduced with Adobe RoboHelp 6. FlashHelp (Pro) support was added in the latest RoboHelp 7 release. Yours may be a completely different issue. I'll try and get back to you on this, not sure it'll be today.
    Thanx
    john
    John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
    G
    Gayres
    Known Participant
    April 2, 2008
    John,

    Thanks for the info. Any help with my disappearing TOC would be appreciated.

    Cheers!
    J
    jdcyclone1Author
    Inspiring
    April 2, 2008
    John-
    I tried the Mark of the Web test, and it still didn't appear. BUT, I had a suspicion about the Automatically Merge Projects of Same Type check box in the Web Admin. It had NOT been checked previously, and my co-worker only had one help project, but I decided to put a check mark in the box to tell it to merge similar types anyway. I deleted her previous FlashHelpPro project and had her re-publish. Guess what...the TOC magically returned!!

    I actually had one of my projects TOC's disappear yesterday, and I thought I did something with the Merge Projects box, but wasn't 100% sure. Now I am!

    Do you think this is a bug that should be reported??
    J
    jdcyclone1Author
    Inspiring
    April 2, 2008
    I unchecked the box, since we don't want to merge all of our projects, and now when I refresh the project it makes the TOC disappear again. Recheck the box and it's back!?!?!?! Craziness.
    johndaigle
    johndaigle
    Legend
    April 2, 2008
    Make sure "Mark of the Web" is turned off and let me know if that helps.
    john
    John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
    G
    Gayres
    Known Participant
    April 2, 2008
    I'm having this same problem.

    How do I turn off the "mark of the web"?
    johndaigle
    johndaigle
    Legend
    April 2, 2008
    Hi Gayres and welcome to the Forums!
    I'm testing this now myself, but meanwhile to answer your question, the "mark of the web" check box is located on the publishing wizard of WebHelp or FlashHelp (Pro) first dialog box under "Additional Options" at the bottom of the dialog.
    I'll be reporting my results later today.
    Thanx
    john
    John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
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