Creating FAQs in RH - use KnowledgeBase project?

Question

We use RH8 v 8.0.2. We're wanting to add frequently asked questions but not sure what the best approach would be. We have 8 different application hlep files now. Should we add FAQ topics to the application help or should we create a new project and use the Knowledge Base project type or the e-learning project type? If anyone has FAQs in their RH project, I'd be curious to see how it was done.

Thanks!

Captiv8r · Answer

Hi thereFAQs may be approached in a few different ways.For starters, I'm not sure I'd recommend devoting a complete project to just FAQs.A typical FAQ page lists each FAQ and a corresponding Answer just below it. The user typically has a list of questions at the top of the page where the questions serve as links to point to bookmarks farther down the page.RoboHelp 8 can aid in that by allowing you to insert a "Mini-TOC Placeholder". What you then do is to format each question as a Heading 1 or 2 or 3. The placeholder will then manage creating the links for you. You need do anything more.If you don't want to take that approach, you can insert the qestions/answers and use the DHTML Drop Down areas to present the answers. This can become a bit tricksy if you end up with perhaps 20 or 30 FAQs. Sometimes having gobs of DHTML drop-downs on the page can make the page load slowly and the drop-downs won't work well.Hopefully those ideas will get you started.Cheers... Rick  Helpful and Handy LinksRoboHelp Wish Form/Bug Reporting FormBegin learning RoboHelp HTML 7 or 8 within the day - $24.95!Adobe Certified RoboHelp HTML TrainingSorcerStone BlogRoboHelp eBooks

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