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mdawn0817
mdawn0817
Inspiring
Jun 7, 2018 7:53 PM UTC
Answered

Creating Printed Documentation in Word format; hangs on Print Document Section Layout window

RoboHelp 2015, Word 2013

Hello,

I am trying to create a Word document from the Printed Documentation option. When I click Output, Printed Documentation, the process hangs when I click Next on the Print Document Section Layout. I was able to created the Word version on Monday, June 4, but it's hanging on this step today.

Thanks in advance for your help

MDawn

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Peter Grainge
Peter GraingeCorrect answer
Community Expert
Jun 12, 2018 1:34 PM UTC

Create a new print layout, not a duplicate, and see if that work and/or try one of the sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

That will help establish where the problem is.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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5 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Jun 12, 2018 10:37 AM UTC

Sorry for the slow response. Is this fixed now?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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mdawn0817
mdawn0817Author
Inspiring
Jun 12, 2018 12:55 PM UTC

No. Yours is the only response. I'm thinking the project may be corrupted, but I'm unsure how to fix that. That happened to me once before, but I don't remember the solution I used.

Thanks,

MDawn

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Peter Grainge
Community Expert
Peter GraingeCommunity ExpertCorrect answer
Community Expert
Jun 12, 2018 1:34 PM UTC

Create a new print layout, not a duplicate, and see if that work and/or try one of the sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

That will help establish where the problem is.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Translate
Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

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