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MSCaroline
Known Participant
August 19, 2011
Question

CSH calls and report readability

  • August 19, 2011
  • 4 replies
  • 1018 views

I'm new to RH Server (9), and am trying to get my CSH calls set up in such a way that the Frequently Accessed CSH report provides useful information. The best I've been able to determine for the calls is the following format:

http://servername/robohelp/server?project=projectname&area=areaname&ctxid=mapnumber

This yields a report where the topics that have been called are identified only by their map numbers. I guess I can cross-reference this and figure out what topics are being called, but it would be nice not to have to do that.

When I assign map IDs, there's a text part of the ID and a number part of the ID. I have not been able to make calls using the text part work-- only using the number part.

Does anyone have any insight into this?

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4 replies

Captiv8r
Captiv8r
Legend
August 19, 2011

Hi there

Sorry that I don't have anything that will help. What I do have is a curiosity question.

What exactly do you do with this report? What changes do you make to your help system or application after determining which topics are most frequently accessed? I've always wondered about that.

Cheers... Rick

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MSCarolineAuthor
Known Participant
August 19, 2011

Heh, good question. :-D And my disappointing answer: Nothing, so far. We don't actually have a license for RH Server yet-- I'm evaluating. I think that that particular report would really just tell us what parts of the application users find difficult to work with. That might point to interface improvements, or simply giving greater attention to the help content for that area....

Melinda

RoboColum_n_
RoboColum_n_
Legend
August 19, 2011

Melinda is right. The reports can indicate issues not just with the help but with the UI. One reason why people access an area of the help frequently can be poor dialog / workflow design. I am also aware of some sites where the RH Server reports have been used to add FAQ topics to the start of each TOC book which are regularly updated based on the feedback in the reports.

BTW the CSH call only works by using the mapid number.

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