A

Anonymous

Question

Customer-added help

Forum|Forum|17 years ago
October 1, 2008
4 replies
5831 views

Hi, Does anybody know if it is possible to let end customers add their own help topics to the Webhelp that you have created?

Thanks in advance,
Hanne

WebHelp

This topic has been closed for replies.

G

GEWB

Inspiring

You could also set up a customer/company Wiki and provide a link to it on each Help topic page.

Regards,
GEWB

Captiv8r

Legend

Hi there

WRT the Wiki, how does information come back from the Wiki to RoboHelp? Or does it come back? I would think at some point you would want to capture that information and pop it into the relevant help topics for others.

Cheers... Rick

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RoboColum_n_

Legend

Hi Hanne. Perhaps you could ask your Marketing Department to ensure that your clients enter the documentation that meets your style guide, is correctly indexed, is not verbose, etc, etc. Tell them to compare what the help would be like compared to what it is now and maybe that would suggest to them that this is a bad idea.

MergeThis

Inspiring

You could go with a low-tech solution like we did: we provide a Custom Help folder, with a link in the TOC, which contains one sample custom_help.htm. It contains instructions on how to use it and how to add more topics if they choose.

In addition, our installer is programmed to ignore this folder on version updates, so that they don't lose what they've done when they upgrade.

We also provide a feedback mailto: feature on all topic pages, which captures the topic name for their email message, if they wish to relay comments back to us.

Good luck,
Leon

A

Anonymous

Hi Leon,

What is the quickest way to provide "Send Feedback" links in each topic? Is there a quick comprehensive way to do this

without manually adding links and text to each topic?

thanks,

Rachel

Peter Grainge

Community Expert

Hanne

As this is in the webhelp forum, you might hit the same issue with AIR as I did. For comments to work, the help has to be installed locally. Whilst users cannot add topics, you can set your webhelp up in such a way that configuring a javascript file will cause one link per topic to appear and that can point to whatever your customers want.

See Customising Help on my site.

As and when AIR can allow comments with a web only installation, that will be a better way to go.

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A

Anonymous

Hi all,

Thanks for all your input, ideas, interesting links, etc. I am really impressed with this forum and the short response time!
Regards, Hanne

RoboColum_n_

Legend

Hi Hanne and welcome to the RH community.

The answer is only if they have a RH licence that allows them to add topics to the project and publish it and I'm sure you wouldn't want that! Could you add a feedback link to your project that would allow you to see what is needed and add the content yourself, or is this something you don't want to have to do either?

J

JainVivek

Inspiring

You can enable end users to add their comments if you use RoboHelp Packager for Adobe AIR. Comments get appended to help topics and appear as part of the content.

N

nandaktechwriter

Participant

Hi Jain,

I want to provide the online help through Adobe AIR and also provide the help users (clients) to use the comments feature to comment about the help pages for their internal consumption. The help will be installed on the clients server and will be accessed by several operators through a client machine. This will not be an internet based help. Can you kindly let me know how to do this. I tried using the Enable Comments feature but it asks for the network server address for the comments to be synchronized. Assuming that I dont know the Clients server setup, I would want to deploy this help which will get installed with my product on their servers.

Regards,

Nandha

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