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Known Participant
March 17, 2022
Question

Default webpage difference between RHServer versions 9 and 11

  • March 17, 2022
  • 2 replies
  • 588 views

Hi team, 

I need your help please, it's about the default webapage that is loaded when i contact my robohelp server. 

I mean on our RH9 version when i browse that URL, it's loading the default projet published on the General area on robohelp server. 

 

Url : OLD-SERVER-NAME/robohelp/server

 

 

But when i do the same thing on the RH11 it's not displaying anything, apart a blank webpage like bellow : 

My question is , is there any way to configure RH11 server to automatically display a default webpage when the user browse or mention the url like that :

 

http://server_hostname/robohelp/server

or eventually through an alias : 

http://rxhelp.mydomain.com/robohelp/server

 

Thank you.

    This topic has been closed for replies.

    2 replies

    Jeff_Coatsworth
    Community Expert
    Community Expert
    March 21, 2022

    Ok, let me fix up the title of this thread & ping @johndaigle because not many of us have any experience with using that RHServer product.

    Jeff_Coatsworth
    Community Expert
    Community Expert
    March 21, 2022

    If John doesn't jump in, then I suggest talking the RHServer folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp & RoboHelp Server.

    johndaigle
    Legend
    March 21, 2022

    Hi, Metro

    Please Private Message me and give me your email to see if I can help. I'm still confused as to what versions you are using:
    RoboHelp Server (9, 10 or 11?)

    RoboHelp authoring application (9, 10, 11 or the new Rh 2019 or 2020?)

    Thanks

    John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
    Jeff_Coatsworth
    Community Expert
    Community Expert
    March 21, 2022

    It's unclear if you're referring to the separate product RHServer or the regular RH 9 & 11 products themselves. Perhaps you can clear that up first.

    Participant
    March 21, 2022

    Hi, thanks for your help !

    Well, i'am referring to the Robohelp server 9 and 11 versions, i can notice different behavior when browsing same url on both servers, On RH9 server i can access the default homepage, whereas on RH11 i have  a blank one. 

    Thank you