Different devices not recognized In Multiscreen HTML5 output

Forum|Forum|8 years ago
December 6, 2017
1 reply
548 views

I have set up my four screen profiles and layouts for iPad, iPhone, Android tablet and Android phone. Publishing gives me the correct sets of files but when I look at the Help on each device, only the default layout is displayed, iPad for iOS and phone for Android. I was under the impression that I didn't have to worry about this, the initial index.htm file would determine which layout to display. I've looked at previous discussions and applied the 10.0.1 update, which I did not have, to no avail. I've also read a few different discussions saying better to just use one layout which will display correctly across all devices. However, if we want the look to be different on each device, we need the different layouts, hence the question.

TIA,

Helen

HTML5 layout

This topic has been closed for replies.

Peter Grainge

Community Expert

I understand why you want Multiscreen but I would suggest reconsidering as all RoboHelp development is going into Responsive so gradually your work will fall behind in what it can offer.

For now though, take a look at this page on my site and also follow the link to the RoboHelp Tour where there is a lot more information. Hopefully something there will help.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

TatuMbiliAuthor

Inspiring

Thanks, Peter, but as my Help has been changing rather frequently and I am a cautious user, I've been waiting for some downtime to work through updating my project. In the meantime, I have read all your references and have done what they've said, my layouts and profiles are all correct, my published output is also correct but the sniffer file does not sniff correctly, it simply uses the default profile so that when I look at the index.htm file in the root directory of my published project the files referenced there are all in the folder of the default profile device.

TIA

Peter Grainge

Community Expert

If you are satisfied that your setup is correct, then I am wondering if the issue is that browser changes are behind the sniffer not working. As a check, I would set up a simple dummy project and test that.

Beyond that, it could be worth contacting Adobe Support, it's free. I would offer to test but I don't have any Apple devices.

Testing a responsive layout is as simple as creating the new layout.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded