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S
SGarriott
Participant
October 21, 2009
Question

Disappearing Images in Firefox

  • October 21, 2009
  • 2 replies
  • 706 views

I created a topic in RoboHelp 8 HTML that contains two images. When you click an image you end up on a secondary page. This works fine in IE and Chrome, but in Firefox the browser replaces the images with links named after the alt attribute. For some reason it isn't recognizing the images. Here's the sample of the code:

<a href="legacycustomerclient_help.html" border="0">
<img src="..\Images\sessionoptions_help_clip_image002.jpg" 
alt="Standard Customer Interface" width="384" height="194" border="0" />
</a>

I originally thought there was a problem with the link to the image (jpg) but the other browsers have no problem with it. For Firefox, I get a link for this 
that says:

Standard Customer Interface

Any help would be appreciated. Thanks.
    This topic has been closed for replies.

    2 replies

    S
    SGarriottAuthor
    Participant
    October 21, 2009

    Also, I can see the correct page if I open the HTML version of the page outside of the RoboHelp project environment. The only think I can think is that the frames are causing the problem.

    I've attached a screenshot to show the differences.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 21, 2009

    1] What happens with images that are not also links?

    2] Have you checked your Firefox settings?

    3] Have you tried it viewing the output from more than one PC?

    See www.grainge.org for RoboHelp and Authoring tips

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    S
    SGarriottAuthor
    Participant
    October 21, 2009

    Images that are not links are fine.

    This came out when QA was evaluating the project so multiple machines saw the same thing.

    Not sure what Firefox settings I should look into, but images other than the ones with links look fine.

    Thanks.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 21, 2009

    Can you create this in a new one or two topic project?

    If you can, see the Contact page on my site and send me a zip of the new project. Please include a link to this thread in your email.

    It's getting late here but I should be able to look at it tomorrow.

    See www.grainge.org for RoboHelp and Authoring tips

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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