Skip to main content
2
29622732d8xs
Inspiring
April 27, 2023
Answered

Display in auto-size pop up is not working

  • April 27, 2023
  • 2 replies
  • 319 views

I'm working in RH17 and when I hyperlink to another external RH, I have no issue when it is selected to display in frame; however, some topics will not work externally when I publish to display in auto-sizeing popup.  They are set to link to relative paths and sometimes the number of ../ makes a difference and I'll add/remove and it works.  But there a select few that no matter how many I have , it is not working and I'm stumped.  Not a RH expert. This is something new that we have implemented.  Any ideas why it works sometimes and not others.  When I click externally, it just doesn't pop up at all. 

    This topic has been closed for replies.
    Correct answer 29622732d8xs

    Finally realized the issue is a JS snippet that is conflicting in some way with the pop up.   removed that and they are working properly

     

     

    2 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 27, 2023

    Are you saying that nothing works when you generate an output and view it locally or just when you push it to a webserver. It's important that it is a webserver rather than a fileserver as they are configured in different ways.

     

    Do you have a developer who can take a look at the paths? That is the most likely place to find the problem. If not, can you replicate this in two simple new projects? If you can, then I will take a look. Post back the outcome of the test first.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    2
    29622732d8xsAuthorCorrect answer
    Inspiring
    June 29, 2023

    Finally realized the issue is a JS snippet that is conflicting in some way with the pop up.   removed that and they are working properly

     

     

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 27, 2023

    I assume you mean RoboHelp 2017 as there was no version 17.

     

    Looking at your second sentence it looks as if it is as simple as getting the relative path correct.

     

    It is the relative path where the outputs sit that is what you need to calculate. It should be one ../ for each level you have to go up to get to a common folder, then the path name down from there.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

     

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    2
    29622732d8xsAuthor
    Inspiring
    April 27, 2023

    Yes, Im in RH 2017.  Yes, that is partially the issue. So for example if link appropriately with the appropriate ../ and it is selected to hyperlink as display in frame, it functions and opens up that link.  If I change it to Display in auto-sizing pop up without changing the relative path , it does not work.  When I click the link externally it does nothing.. I can have multiple on a page that work perfectly, and then one that doesn't and I haven't been able to nail down why.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices