Does anyone else run into Robohelp 11 hanging on startup?

Forum|Forum|11 years ago
July 11, 2014
1 reply
663 views

I've tried three installations. I'm running RH 11 as Administrator, on Windows 7. It hangs on the splash graphic, during "initializing user data". It eventually does arrive at the workspace, it just takes quite a long time. Maybe that's normal, I don't know Anyone else run into this?

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Peter Grainge

Community Expert

Three attempts on one machine or one attempt on each of three machines?

What are you calling a long time?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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G5_MattyAuthor

Known Participant

Three attempts on one machine. Start-up time up to ten minutes, which is a bit nuts to me . I have to do the work, so I'll continue to wait it out, while working other applications. Adobe Updater has fired three times for RH11 in the last week, so they are definitely working something.

Peter Grainge

Community Expert

I would try uninstalling using Revo Uninstaller Free Version if this is a 32 bit version. I don't think there is a free edition of the 64 bit version. Then reinstall.

Was Rh was installed to C drive program files in the normal way?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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