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keitaaoki
keitaaoki
Participating Frequently
July 30, 2015
Question

Does your WebHelp work well in Microsoft Edge?

  • July 30, 2015
  • 1 reply
  • 5972 views

Does your WebHelp work well in Microsoft Edge?

On our RH10 WebHelp, TOC pane disappears after using Search function.

After this issue happens, we need to resize the window of Edge or reload the page to display TOC again.

This happens in MS Edge only.

IE11, Firefox and Chrome are OK.

I sent bug reports to Adobe, but there's no answer at the moment.

Do you have any idea?

Thanks.

This topic has been closed for replies.

1 reply

Willam van Weelden
Willam van Weelden
Inspiring
July 30, 2015

Windows 10 is a day old and so is the MS Edge browser. I expected a post about this, but not today already :-)

I'm not surprised the WebHelp doesn't work. I haven't updated to Windows 10 yet so I haven't given WebHelp from other versions a try. If WebHelp from RH2015 is also broken, Adobe will probably release a fix within a reasonable time. I don't expect Adobe to release a fix for RH10. But when there is a fix for RH2015, I can probably backport it to RH10 as well. You'll just have to hang on for now.

keitaaoki
keitaaokiAuthor
Participating Frequently
July 30, 2015

Hi, Willam.

Thank you very much for your reply.

We'll wait.

Still, I'd like to know whether other people have the same problem..

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
August 5, 2015

I just had a chance yesterday to try out the beta version of Win10 with my WebHelp (created via RH10). It appeared to me that IE11 was still the default application for opening .htm files, but if I told it to switch to use "Project Spartan" (Edge's beta code name) as the default browser, I noticed some strange messages when the full help was launched. It would get "Message from webpage   Exception: reply for which no request exist" with and OK to continue. This would fire off 2 or 3 times (presumably as some JS was trying to run) and finally display some content. However, neither my ToC nor my Index would display. The Search did work though and returned topics. I need to work up some content using RH11 & my RH2015 beta to test both of those out.

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