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A
Anonymous
July 23, 2010
Answered

Double-clicking topic checks it out and does not open

  • July 23, 2010
  • 8 replies
  • 1230 views

Hi all,

I'm experiencing a strange, vexing problem with both of our source-controlled help projects that no one else on my team is experiencing. This appears to be a problem with my computer/installation of RoboHelp.

Today, I went into our help projects for the first time in a couple of days, and when I double-clicked any topic, it automatically checked it out of VSS but did not open it. It also checked out the CSS file, template (master page) file, and any graphic files associated with the topic.

Normally, when I double-click a topic, the topic opens, and it only checks it out of VSS if I start typing in the topic. It does not check out the CSS, master page file, or graphic files unless I make changes to those files.

Like I said, no one else is experiencing this problem. We all have the same system versions (see below). It appears to be only me, and it's happening with both of our help projects. To my knowledge, I did not do anything to my computer or its application settings to cause this. Has anyone experienced a problem like this? If so, what can I do to fix it? Any other ideas?

My system information:

RoboHelp HTML version 8.0.2.208

Output type: WebHelp

Source control: Microsoft Visual SourceSafe 8.0.50727.42

Thank you in advance for any assistance,

Lisa

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Correct answer Captiv8r

Hi Leon,

Thank you for your response. I just checked the Associations tab and this is the complete list of settings:

  • File Associations:
    • .JS -- Edit and view with Notepad
    • .XML -- Edit and view with Notepad
  • HTML Editors:
    • Design View -- Path is <Internal> and Yes for Default
    • HTML View -- <Internal>
    • Notepad -- Notepad.exe
    • Word 2007 -- C:\Program Files\ ... \WinWord.exe
    • Dreamweaver 8 -- C:\Program Files\ ... \Dreamweaver.exe
  • Auto-select Editor is selected

I checked with the others on my team, and they have the same settings.

Any further ideas?

Thanks,

Lisa


Hi Lisa

Does anything change if you change the Auto select editor option?

Cheers... Rick

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8 replies

RoboColum_n_
RoboColum_n_
Legend
July 26, 2010

Hi Lisa.

Would you have inadvertantly selected the Get the latest version of all project files when opening projects option? Check the Version Control tab inside your Tools > Options dialog inside RH.

  The RoboColum(n)   @robocolumn   Colum McAndrew
A
Anonymous
July 28, 2010

Hi Colum,

All of us on the team have this check box selected and have had it selected all along. This problem only just started, and it's only me who is affected. Plus, don't we want this check box selected? We want to "get files" every time we launch a project. This problem occurs after I've launched the project and gotten files. I'm not even sure it's getting the topic when I double-click it. It's just checking it out and not displaying it.

I hope you or someone can help me. Today is my first day back from vacation, and the problem is still occurring.

Thanks,

Lisa

MergeThis
MergeThis
Inspiring
July 28, 2010

Have you somehow switched your default editor to something not recognized? (I'm reaching, here, I know!)

Good luck,

Leon

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