Downloadable product update not listed in my Adobe account

Question

Hi

I've just encountered the frozen thumbnail issue with 2020.8.34, so I've bitten the bullet and attempted to download the latest version of RH. But when I go to my Adobe account and display the list of Adobe products I've registered, I don't see RH listed. I've been paying the monthly subscription for a couple of years now, so Adobe must know I'm a legit user. Presumably RH is not in the registered list of products because I didn't explicitly register it (though I would have thought it would be automatically registered when I bought it). So how can I download the latest version? I could probably downlaod it directly (rather than through my account), but presumably I would ned a product key to install it … and I don't have a product key (and don't recall getting one at th etime). Any ideas?

TIA

Geoffrey

Peter Grainge · Answer

Follow this link to download and install the current version. There is no key anymore, your Adobe login is all that is needed.

Download RoboHelp and RoboHelp Server (adobe.com)

Only Adobe can help you with the fact it doesn't show in your products. If that is still the case after installing 2022, you will need to contact them. It can take a while to show so I'd leave it until the next day.

I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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