Downloaded RH 9 trial version and now Acrobat has disappeared

Forum|Forum|14 years ago
July 1, 2011
2 replies
6974 views

Hi all,

I have had Adobe Acrobat installed for years and use it all the time. Have also had RH X5 installed on the same PC all along. I downloaded the trial version of RH 9 and now find that all the icons for PDFs have changed to the icon you see when there's no application associated to the file. And if I try to open a PDF I get a message telling me the file can't be opened unless I have the application installed. And when I look in my program files in Windows Explorer, there is not longer an Acrobat folder. Is it possible that the download of RH 9 somehow wiped out my Acrobat? I have the Acrobat CD so could reinstall, but am hesitant until I understand what the problem might be.

Any thoughts would be greatly appreciated.

Diane

This topic has been closed for replies.

L

Lady_Jag

Inspiring

Great googley moogley!

I have Adobe Pro v7 and recently installed RoboHelp v10. I didn't realize until I tried to open a .pdf that my Adobe Pro was uninstalled by RH. So I tried re-installing Adobe Pro, and kept getting a message to the effect that I already have an Adobe reader that is a more recent version, so no install for me!

So I uninstalled the .pdf add-on from RoboHelp and re-installed Adobe Pro. NOW, though, RoboHelp 10 crashes whenever I try to generate .pdf versions of my project!

I need the editing capabilities of Adobe Pro, but I also have to be able to generate .pdf from RoboHelp. Is there a way I can install the add-on and still keep Adobe Pro?

Jeff_Coatsworth

Community Expert

Your Pro v. 7 is too old for RH 10 to handle - I think you'll have to end up getting RH10 & Pro X (or XI now) - it may be cheaper to get TCS4 as a bundle.

Peter Grainge

Community Expert

Not sure here. I could understand it if the PDF tool that ships with RoboHelp 9 had replaced Acrobat, although I would have been surprised. The problem here though is that it has not replaced Acrobat.

If you go to print any file from any application, you should see a PDF program in the list of printers. Do you see anything?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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D

dlenglandAuthor

Inspiring

Hi Peter,

I appreciate your thoughts. Unfortunately I was much more in need of

Acrobat than RAH trial at the moment. The new project that was going to

require v9 fell through and I needed to use Acrobat so just last night I

uninstalled RH 9 9 trial and reinstalled Acrobat. I'd love to know what

the problem was as I suspect at some point I'll still have to upgrade to v9,

but for the time being it's not an issue and I'm unable to answer your

question or anyone else's until and unless I have the problem again.

Thanks again for your time.

Diane

Captiv8r

Legend

Hi Diane

Just a guess here but my thought is that Acrobat really didn't need to be reinstalled. Likely something simply clobbered the file association in Windows. Exactly what, we may never know for certain. Likely you could have simply double-clicked the icon with the generic look, then navigated to the Acrobat executable and reassociated and things would have been fine.

Cheers... Rick