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gjg097
Inspiring
January 4, 2021
Answered

Drop-down text does not work in CHM

  • January 4, 2021
  • 4 replies
  • 543 views

I upgraded a project to RH2020 and in the CHM, clicking the link to open drop-down text had mixed results. Some opened normally, some didn't open at all, and others opened the wrong text (the text for a different drop-down link). I recreated all of the drop-down text links in that topic and now none of them open at all.

  • Robohelp 2020.3.32.
  • The drop-down text works in Responsive HTML5 output in Firefox and IE 11.
  • I imported the troublesome topic to a fresh RH2020 project and have the same symptom. Another topic in the same project opens the drop-down text as expected.
  • Workaround: After comparing the HTML of the working and non-working dropdowns, I discovered removing the script tag containing CDATA fixed the problem.

I plan to fix my updated project with the workaround I discovered. Recording here for others and if anyone has other suggestions or insight.

    This topic has been closed for replies.
    Correct answer gjg097

    I tried making a fresh project in RH11 and cannot duplicate the problem when I upgrade it to RH2020. I can assume I forgot how the topic was made or something else weird happened.

    So the final answer is try workaround of removing the script tag containing CDATA to fix the problem.

    4 replies

    G
    gjg097AuthorCorrect answer
    Inspiring
    January 5, 2021

    I tried making a fresh project in RH11 and cannot duplicate the problem when I upgrade it to RH2020. I can assume I forgot how the topic was made or something else weird happened.

    So the final answer is try workaround of removing the script tag containing CDATA to fix the problem.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 5, 2021

    The only other thought is were they using the RoboHelp dropdowns or a script, such as the ones on my site. That could make a difference on upgrade.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    G
    gjg097Author
    Inspiring
    January 5, 2021

    I do not believe this topic, and others exhibiting the problem, were imported from Word. Pretty sure, though not 100% positive.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 5, 2021

    I have seen CDATA in topics created from Word imports. Could that be a factor here?

     

    Thanks for posting the fix.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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