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J
J__Korak
Participating Frequently
December 29, 2009
Question

Duplicate Topic, Then Rename causes RH7 Crash ?

  • December 29, 2009
  • 1 reply
  • 610 views

I am able to duplicate a topic and save the default.  The file name is taken from the original Topic Title and preceeded with 'Copy_of'_".  I can right click and select Rename and change the name of the file and save.  I can change the 'Topic Title' in the new file by editing in 'Properties'.   However, when I select 'Save', RoboHelp crashes ("RoboHelp 7 has stopped working.  A problem caused the program to stop working correctly.  Please close the pgm.") .  This crash happens in a couple of different sequences involving the duplication of topics.  Note that the new file exists, but the crash seems to involve only the renaming of the Topic Title not the filename.  I've deleted the .xpj and .cpd and restarted.

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    1 reply

    J
    J__KorakAuthor
    Participating Frequently
    December 29, 2009

    The .fpj file in the folder where the duplication is being performed seems to not be capturing all of the activity. 

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 31, 2009

    It seems to be working OK in a quick test I just ran.

    Do you get the same problem in another project? Create a new project or open one of the samples and try it there.

    You should not delete the XPJ and the CPD. Always try just the CPD first. Trashing the XPJ means you lose various things from your project. See Opening RH Projects on my site.

    See www.grainge.org for RoboHelp and Authoring tips

    Follow me @petergrainge

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    J
    J__KorakAuthor
    Participating Frequently
    December 31, 2009

    Peter, thank you for taking a look.  Here is a sequence that causes problems.  This appears to be happening with multiple projects.

    1. View is: ‘By File Name’
    2. Duplicate the topic.  Accept the default naming.  Result: a single copy of the topic appears in the folder.  The filename appears fine - not broken.  But! The topic also shows as a Broken link.
    3. Change the View to: ‘By Topic Title’.  Result: the copied topic disappears, but the Broken Link reference remains. 
    4. Change back to view by filename and the copied topic remains gone.
    5. Click on the Broken Link and select ‘Restore’.  Result: the topic appears by filename and by topic title.
    6. Save works fine.
    7. Close Project results in a crash.
    8. Reopen the project without deleting the .cpd file (only) and the project is fine.  All files are present.  Save and Close Project operate correctly.

    Comment:  This is just one sequence that consistantly fails.  I can walk through other sequences involving duplication that also cause a crash.

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