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Question

"Dynamic filters" don't appear on RH frameless output.

Forum|Forum|5 years ago
March 22, 2020
11 replies
1740 views

Hello, I'm trying to use Dynamic filters for RH 2019 Frameless output, but it doesn't apply on the output. Is there a way to show the filter or steps for how to do it?

Thanks.

Output presets

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Peter Grainge

Community Expert

Well done you. Always nice when you fix it yourself but also frustrating when you don't know how.

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cwilbur22422593

Known Participant

Thanks again for guiding me through the riddle! Have a great day!

Peter Grainge

Community Expert

No don't make any changes to the skin at this point, just create a new one with no changes to rule out any of the changes being the problem.

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cwilbur22422593

Known Participant

I added a new framelss Studio skin, didn't make any changes to the skin. I added to my output preset and hit generate. Message from RH is -- it failed to generate the Output preset. Ugh!

C

cwilbur22422593

Known Participant

OK, so now this quirky software isn't generting anything. Let me close out and open again, and try again.

Peter Grainge

Community Expert

Please let me know if it works with a new skin. If that doesn't make a difference I think the issue could be how your topics are tagged. The problem is my hands are tied. It's like reporting your car is broken down but not letting the mechanics see the engine. 🙂

If you will share it with Adobe, then try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

C

cwilbur22422593

Known Participant

I hear you. I'm working on building the new skin now. I'll let you know as soon as I test. fingers crossed!

Peter Grainge

Community Expert

Import a fresh version of the skin and give it a slightly different name. Does it work then?

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Peter Grainge

Community Expert

Add a new topic with just the tag that is not appearing. Does that change anything?

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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cwilbur22422593

Known Participant

The same thing happens.

Is there something in the SKN? I duplicated the Studio and changed for my company. I didn't change anything in the SKIN for filters. Do I need to?

Is there a container that holds the filter in the SKIN, and do I need to add filters to it? I'm pulling straws at this point, I really don't know???

C

cwilbur22422593

Known Participant

one more caveat to add. On the topic page, no filters display. this is what I get when I click on fitler on the topic page:

nothing displays for filters.

Peter Grainge

Community Expert

First try it in a new simple project. Sometimes that makes it easier to see the problem. If it doesn't, can you share the project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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cwilbur22422593

Known Participant

I created a simple project with 1 folder and 3 topics. one topic with dept 1 filter, another topic with dept 2 filter and the other topic without a filter. I generated and previewed. The filters worked -- both filters show on the preview.

But it still doesn't work in the large project. I can't send the project because of proprietary information.

Peter Grainge

Community Expert

Note the selected check box in my screenshot. Does that change it?

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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cwilbur22422593

Known Participant

No, it didn't change it.

Peter Grainge

Community Expert

I thought from something you said in the other thread you had used DCF (Dynamic Content Filtering) before. Apologies.

Your setup looks something like this?

There are some topics with either or both tags?

Please add screenshots of the above and the filter options that the user sees. It helps if you use the photo icon to insert images within the post. Seeing an image inline with the text makes it easier for anyone answering or viewing the post.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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cwilbur22422593

Known Participant

Peter, Yes, this is the first time since training that I'm doing the filter. I've checked the 'compass travel' example but it was built in a previous version. So, following your website (the link you gave above) I did the following:

My filter looks like this:

I generate, and view, and this is what the participants see:

They only see Superior, not Superior and Davis. I do not have either of these set as a default. And, I have topics with both Superior and Davis assigned to them.

Thanks for your help.

Peter Grainge

Community Expert

To clarify a bit more, the user can select combinations, it's just that you cannot create a single filter for a combination.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

@cwilbur22422593 No that is not what I am saying. You can create tags for Dept 1, Dept 2 and Dept 3. Users can select which they want. What you cannot do any more is have a single filter that say Dept 1 and Dept 2 but not Dept 3 OR Dept 1 and Dept 2. Each filter is based on a specific tag.

You can have filters for each of those three tags but not combinations.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

C

cwilbur22422593

Known Participant

Peter,

Thank you for your patience!I'm totally new at this, and I'm elementary level, and trying to do College level work. So forgive me, but I'm missing somehting here. I'm looking at your website and following along. I've created 2 tags as above. I removed the 'group' in the dynamic content filter and just dragged and dropped the tags into the window. The dynamic content filter is attached to the output preset. I generate the output preset, and I still only get 1 of the departments listed in the filter. How do I get both departments in the list so the participants can choose between them?

Thanks again for all of your help!

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