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disneeprincess
Known Participant
May 31, 2018
Answered

Embedding youtube video in Robohelp 17

  • May 31, 2018
  • 1 reply
  • 1762 views

I am embedding youtube videos in Webhelp.

I used the Insert Multimedia option and selected Web URL.

I copied the youtube link and pasted it the Source area (example: https:www.youtube.com/watch....)

Some of the videos play correctly. Some do not.

Here is the error message from one video that would not play:

An error occurred. Please try again later. Playback ID: 4KjBF7ZWyMFEEaW11A)

I am using Chrome to view the published webhelp.

Any suggestions?

Thanks in advance,

Julie

    This topic has been closed for replies.
    Correct answer Captiv8r

    Thanks for your insight.

    If the video is part of a playlist, is there a way to link to just that video? In other words, is there something in the YouTube link that I can remove or edit?


    I made a video for you that hopefully helps to explain it better. Let me know!

    1 reply

    Captiv8r
    Captiv8r
    Legend
    May 31, 2018

    Hi there

    How are you testing?

    * From the RoboHelp preview

    * From the generated WebHelp where it's still on your hard drive.

    * From the published WebHelp where it's on a server.

    Have you examined what differences exist between the videos that play without issue and those that have the issue? For example, do the videos that just seem to play load up and pause waiting for a click to proceed where those that fail are somehow trying to auto play?

    Cheers... Rick

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    disneeprincessAuthor
    Known Participant
    June 1, 2018

    Hi Rick,

    First, I looked at the RoboHelp preview, and none of the videos displayed.

    I went ahead and generated it, and none of the videos displayed.

    I then published it to our server, and that is when some of the videos played.

    The videos that played had a picture of the video, and the ones that did not play did not.

    Thanks,

    Julie

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    disneeprincessAuthor
    Known Participant
    June 5, 2018

    I had a developer look at the problem. In the HTML view, I had to change the first & to ? in the filename and src, and the videos now play.

    I was curious if anyone else had this problem.

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