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Saravanan4594
Saravanan4594
Known Participant
June 10, 2021
Answered

Encoding of the CHM to UTF-8 with BOM in Robohelp 2020

  • June 10, 2021
  • 3 replies
  • 926 views

Hi,

Dear Team,

 

I'm using Robohelp 2020, I need to generate a CHM Output with UTF-8 with BOM, I couldnt see any encoding dropdown in Microsoft HTML Help > Output Presets. 

 

Is any other way to get the CHM with UTF-8 with BOM

 

Could you please help me resolving this issue?

 

Thanks and regards,

Saravanan M

This topic has been closed for replies.
Correct answer Peter Grainge

Mixed language characters on different language operating systems is a complex area.

 

This item on my site relates to searching but it may help. 

 

If not then I think you will need to speak to Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

3 replies

S
Community Manager
Stefan GentzCommunity Manager
Community Manager
June 10, 2021

I guess I do not need to ask why on earth you want to produce CHMs in the year 2021, right? 😉

 

Maybe this helps:

https://docs.microsoft.com/en-us/archive/blogs/sandcastle/chm-localization-and-unicode-issues-dbcsfix-exe

 

    Saravanan4594
    Saravanan4594Author
    Known Participant
    June 10, 2021

    lol! Stefan, My organization might still believe in the motto "Old is Gold".

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 10, 2021

    From the oldest geek in town, I must remember that one. 🙂

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
      Peter Grainge
      Community Expert
      Peter GraingeCommunity ExpertCorrect answer
      Community Expert
      June 10, 2021

      Mixed language characters on different language operating systems is a complex area.

       

      This item on my site relates to searching but it may help. 

       

      If not then I think you will need to speak to Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

      ________________________________________________________
      See www.grainge.org for free Authoring and RoboHelp Information

      Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
        Peter Grainge
        Community Expert
        Peter GraingeCommunity Expert
        Community Expert
        June 10, 2021

        Is your CHM not working? That was made the default many versions back.

        ________________________________________________________
        See www.grainge.org for free Authoring and RoboHelp Information

         

        Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
        Saravanan4594
        Saravanan4594Author
        Known Participant
        June 10, 2021

        The CHM is working and thier characters are looking fine only in thier native language OS Machine. For Ex: Korean characters in CHM is looking fine only in Korean OS machine and in English Machine it is not.

         

        Our organisation's Translation vendor suggested us to to convert the encoding of the robohelp files from UTF-8 without BOM to UTF-8 with BOM.

         

        Is there any other way to do the same for CHM?

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