English language search doesn't work in local localized projects.

Forum|Forum|4 years ago
September 21, 2021
8 replies
313 views

I am using the latest version of RH and сan't find English words in the localized version of the documentation using default search engine. Has anyone faced such a problem. Is there a solution or the ability to connect a normal search engine.

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Jeff_Coatsworth

Community Expert

@AndreyGl - use that e-mail address Peter gave you to contact them; the regular chat or phone support doesn't get you in contact with the RH folks.

Peter Grainge

Community Expert

I had spoken to development and they requested that you go via Support as that will give them a means of getting the project to look at. There isn't a known issue here, hence needing investigation as to why it is not working for you.

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Peter Grainge

Community Expert

There are some defaults. I don't know what you are using as the search term.

Have you excluded any topics from search, deliberately or unintentionally?

As I said, beyond that you will need to try Support.

When you say latest version, you mean 2020.6.76?

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A

AndreyGlAuthor

Known Participant

Unfortunately, technical support has repeatedly proven its absolute inconsistency. This is the best way to waste your time and not get a solution to your problem.

A

AndreyGlAuthor

Known Participant

And in this case, we are talking about basic functionality, the absence of which makes the product unsuitable for use.

Peter Grainge

Community Expert

I have queried this with Adobe and if those suggestions are negative, please raise this with Support and they will look into it.

See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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Peter Grainge

Community Expert

Could the words that are not found be in the Stop list?

In Topic Properties there is an option to exclude a topic from search. Could that be a reason?

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AndreyGlAuthor

Known Participant

I don't use stop list at all.

Jeff_Coatsworth

Community Expert

Sorry, don't know enough about localization (never had to do it for any of my projects) to know how it impacts Search. Was it working before & now doesn't?

Jeff_Coatsworth

Community Expert

Hmm, ok - so the issue is that there are untranslated English words in the localized content that Search is not finding? Is that the issue?