enigmatic error log messages

Question

After having worked on this project for a few weeks now, I suddenly get Error Log messages that don't really tell me anything. Can anyone here understand them:

UNKNOWN: unknown error, chmod 'K:\IS\Technical Writers 2022\Robohelp 2022-UserGuides\ProCon\Frameless\template\Studio\logo.png'

UNKNOWN: unknown error, copyfile

'K:\IS\Technical Writers 2022\Robohelp 2022-Projects\ProCon \publish\skins\Studio\homepage.ejs' ->

'K:\IS\Technical Writers 2022\Robohelp 2022-UserGuides\ProCon\Frameless\template\Studio\homepage.ejs'

Thanks for any help you can provide,

Lon

Peter Grainge · Answer

That looks like you are running RoboHelp on a network drive. Adobe advise that RoboHelp can be run that way but with the qualification that it is dependent on network speed. That may or may not be the reason but it is something only Adobe can advise on.

I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohoelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

First though I would see if it happens repeatedly and then try running the project on your local drive.

It makes me wonder if some of your other issues are related.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded