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Marleen O
Participant
May 5, 2023
Answered

EPERM: operation not permitted, mkdir 'C:\Users\...'

  • May 5, 2023
  • 2 replies
  • 2390 views

I run Robohelp 2022 on my new Windows 11 laptop. When I try to publish my project to Responsive HTML5, I get the following error:

 

EPERM: operation not permitted, mkdir 'C:\Users\[my name]'. 

 

On my previous laptop, all went well. Does anyone know a solution for this? Also version 2020 has the same problem on my Win11 laptop.

    This topic has been closed for replies.
    Correct answer Marleen O

    Hi,

    It's a private laptop. We don't have an IT department. But I've found the
    solution. The publishing path was not correct anymore, since the project
    was created on a different computer. I've changed it and it all works
    fine now.
    [PII removed by moderator]

    2 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 5, 2023

    That's definitely a Windows issue - you don't have enough rights to your folders (probably due to some group policy your IT has set). I'd check with them first.

    M
    Marleen OAuthorCorrect answer
    Participant
    May 5, 2023

    Hi,

    It's a private laptop. We don't have an IT department. But I've found the
    solution. The publishing path was not correct anymore, since the project
    was created on a different computer. I've changed it and it all works
    fine now.
    [PII removed by moderator]

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 5, 2023

    This is not something I have seen reported here in over twenty years. Googling  EPERM: operation not permitted looks as if this is not a RoboHelp issue. If you cannot find a solution from Google, then try Adobe support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    M
    Marleen OAuthor
    Participant
    May 5, 2023

    Thanks! I'll send an email.

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