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Venkatesh22823239zc2o
Participant
January 25, 2022
Question

Error message displayed on attempting to launch freshly installed RoboHelp 2019.

  • January 25, 2022
  • 1 reply
  • 171 views

Hi,

I am a new joinee at HCL Technologies. HCL Technologies is an Enterprise Business Client of Adobe. I have been told by my manager to download  RoboHelp 2019 30-day trial version for training purposes. Once training is completed I will be provided with an activated License for the same.

 

I was able to successfully download and install RoboHelp application on my laptop. The issue arises when I try to launch the application.  A Sign In window pops up and when I press the Sign In Now button, an error message is shown and it states - ' Your browser or operating system is no longer supported'. I have attached the screen shots of  error shown.

 

I have already created my account on Adobe Website.

Please help me out to find the solution for this issue so that I can use the RoboHelp 2019 apllication.

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 25, 2022

    It helps if you use the photo icon to insert images within the post. Seeing an image inline with the text makes it easier for anyone answering or viewing the post.

     

    Please see Adobe Captivate: Your browser or operating system is no longer supported.

     

    If you encounter further problems or are in doubt, as an Enterprise customer you have a dedicated support available. You will need to ask your manager who that is.

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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    V
    Venkatesh22823239zc2oAuthor
    Participant
    January 25, 2022

    Mr. Grainge,

    Thank you for your help.

     

    I will try out the solution given by you.

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