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Participant
August 27, 2012
Question

Error Message: "The parameter is incorrect" when trying to modify SSLs

  • August 27, 2012
  • 1 reply
  • 2778 views

Like I wrote in my subject line, RoboHelp pop-ups the error message “The Parameter is incorrect” when I try to modify any SSL.

What happens next, is that the “Print Document General” window opens, but does not allow me to select anything (the fields are blank).

If I close the window and open it again, it seems to work until I have to select the styles from our Microsoft Word Template.

Then the error message “The parameter is incorrect” appears again, and RoboHelp does not allow me to select anything but a stylesheet

(which is not what I need).

This is very strange, because not only  until recently I was able to build Word documents and PDFs, but also my colleagues are able to

produce them out of my source.

Even the old projects, that I was able to build, now I cannot.

I do not have any problem in generating CHMs.

Until now I have tried everything I found in the forum:

  1. I deleted the PSS file (also following the advice in your snippet number 14 from 10 – RoboHelp HTML –Features and Use).

http://forums.adobe.com/thread/120022

  1. I reinstalled RoboHelp and the Adobe Technical Communication Suite (I also used CCleaner to delete the registries).

http://forums.adobe.com/thread/598335

  1. I gave Administrator rights to all users in my computer (what seemed to work for some SSLs, but not for all)

http://forums.adobe.com/thread/870339

I am also looking at all programs that I installed since the last time I was able to build .docs in case there is a conflict, but I do not find anything!

My computer has Windows 7 installed and I use the Adobe Technical Communication Suite 3.5, with RoboHelp 9.

My Microsoft Office is 2010.

Can somebody please help me? Did someone have the same problem?

Thanks in advance.

This topic has been closed for replies.

1 reply

Captiv8r
Legend
August 27, 2012

Hi there

I know you said you reinstalled, but did you reinstall before or after you gave administrator rights to all users on your computer? And how many users *ARE* on your computer?

Often you need administrator rights to properly install things.

Cheers... Rick

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Ana_PriorAuthor
Participant
August 27, 2012

Hi Rick,

thanks for answering so quickly!

I reinstalled before giving rights to all users. I am the administrator of my computer, that is why it is strange that for some reason I did not have all the rights from the beginning.

I attached a screenshot, so that you know what I mean about the rights.

Captiv8r
Legend
August 27, 2012

Now that everyone on the computer is an admin, I'd suggest uninstalling and reinstalling once again.

Cheers... Rick

Helpful and Handy Links

RoboHelp Wish Form/Bug Reporting Form

Begin learning RoboHelp HTML 7, 8 or 9 within the day!

Adobe Certified RoboHelp HTML Training

SorcerStone Blog

RoboHelp eBooks