Error Message when generating PDF in RH8

Question

Can someone help. I am using RH 8 and I have created a project in HTML. When generating a PDF document, it throws up an error message and does not create a PDF. However I am able to create a Word file.

Do I need to have an extra license for RoboPDF? Or does it generate automatically. I am getting the message that I do not have permission to access RoboPDF as I need a license. Doesnt it come with RH8?

regards

Lina

Peter Grainge · Answer

I have moved this thread to the Printed Documentation category where it belongs. This will be of more help to anyone else with this problem.

It might have helped to have details or an image of the error message. (If you do add images, use the camera icon above)

If you are using RH8, why are you using RoboPDF? That came with earlier versions. RH8 ships with a lite version of Acrobat or a full version if you have the Tech Comm Suite.

In RH7, that had a problem that could be fixed as described in Item 33 at http://www.grainge.org/pages/authoring/rh7/using_rh7.htm I guess you could try reregistering that DLL.

Without the error message it is difficult to tell but I am more inclined to think you have not installed the version of Acrobat that ships with RH8. In Word, if you go to File > Print, do you see RoboPDF and do you see a version of Acrobat? An image of what you see when you go to File > Print in Word might help.

See www.grainge.org for RoboHelp and Authoring tips

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