Skip to main content
A
Anonymous
August 12, 2009
Question

error msg - not enough memory available for this task - chm file

  • August 12, 2009
  • 1 reply
  • 4330 views

Hi All

I am using RoboHelp for HTML 8.0 and creating chm file.  I am using context sensitive help and the F1 key functionality.  I have in the past created some map ID's with F1 and they have worked properly with our company software application.  Now, I have a different database with our company and a larger help file and it is not working.  I am told that the database should work.  I also have lots of memory.  I am working off of my hard drive which is where the .exe is for the company application and my chm file.  I can open my .chm file.  When I go into the application and press F1 where I created the map ID;s I get the message, not enough memory available for this task and also topic not available. Quit one or more programs to increase memory.

I have lots of memory and my file is only 598kb.  I also only have RoboHelp and the application running.  When I did a search, I found an article for a fix from 2004 from Adobe - Rb_46124 - not sure if this is the fix but the steps dont match since it is old.

Please help me.

Thanks

Caryn

This topic has been closed for replies.

1 reply

P
Pete_Lees
Participating Frequently
August 12, 2009

Hi, Caryn,

Is the problem reproducible if you fire context calls at your Help file with, say, HTML Help Workshop (Test > HtmlHelp API) or FAR (Authoring > HH Utilities > Test HH API)? If not, this is a strong indication that the problem lies not in your Help file but in the coding of the context call.

Pete

A
Anonymous
August 12, 2009

Pete

I called Adobe also and they referred me to rb_3223. I have not tried it yet. Is your note the same resolution? Please explain what a context call is??

Thanks

Caryn

P
Pete_Lees
Participating Frequently
August 12, 2009

Hi, Caryn,

Sorry, I just meant that you should try to reproduce the problem by using the test facilities in HTML Help Workshop or FAR (or RoboHelp?) to replicate the call that your application makes to your Help file. Typically, this means passing in a map number to the Help file. See this message for instructions on how to do so with HTML Help Workshop:

http://forums.adobe.com/message/2149192#2149192

But the presence of spaces in the file names of your topics, as suggested in the Adobe Knowledge Base article, would certainly cause problems.

Pete

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices