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susanal24549053
susanal24549053
Participant
Feb 15, 2017 1:52 PM UTC
Question

Error when creating new project in Robohlep 2017

I just purchased   RoboHelp 2017 and When I open a project or create a new one I have the following errors

                Error en el  scrpit de esta pagina

linea: 2

Caracter: 29694

Error:  El objeto no acepta esta propiedad o método

Código: 0

URL: file:///C:/Program%20Files%20(x86)/Adobe/Adobe%20RoboHelp%202017/RoboHTML/plover/lib/jquery-2.1.1/jquery-2.1.1.min.js

                   Error en el  scrpit de esta pagina

linea: 7

Caracter: 238

Error:  se esperaba un objeto

Código: 0

URL: file:///C:/Program%20Files%20(x86)/Adobe/Adobe%20RoboHelp%202017/RoboHTML/plover/lib/angular-1.3.16/angular.min.js

                      Error en el  scrpit de esta pagina

linea: 2

Caracter: 3

Error:  El objeto no acepta esta propiedad o método

Código: 0

URL: file:///C:/Program%20Files%20(x86)/Adobe/Adobe%20RoboHelp%202017/RoboHTML/plover/review_pod/review_comments.min

king regards

Susana

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12 replies

Adobe Employee
vikassingla
Adobe Employee
Feb 16, 2017 10:07 AM UTC

Hi Susana,

It seems like you are using older version of Internet Explorer on your mahcine. Can you please share your machine's and IE details?

Please also check RoboHelp System Requirements.

Regards,

Vikas Singla

RoboHelp Team

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silvannos
Participating Frequently
Jul 24, 2017 7:08 PM UTC

Hi,

I am having the exact same three error messages when opening a project. It seems to happen on every project.

In case it helps, I have IE 11.0.9600.18537, Update Version: 11.0.38.

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Jul 25, 2017 11:24 AM UTC

Where is your project located? Try moving it to something like C:\ProjectName so that the path is short.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Feb 15, 2017 2:09 PM UTC

Are you getting the same errors when opening the sample projects? Did you have full admin rights when you installed RH2017?

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susanal24549053
susanal24549053Author
Participant
Feb 15, 2017 2:46 PM UTC

When I open the example project I do not get the errors, but if I save the example on my computer and re-open the errors

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Feb 15, 2017 3:09 PM UTC

Do you have admin rights on your machine? Have you tried running RH as an admin?

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