Error when generating Word output in Robohelp Version 2022.5.28

Forum|Forum|1 year ago
January 14, 2025
3 replies
329 views

I have seen discussions about this here but no solutions. I'm wondering if anyone can advise, other than to say contact Support, as that does not seem to garner a solution either.

I have four seperate RH projects, all created by me on the same local drive on the same version of RH. For two of these projects, I am able to generate Word output without issue. But when I try to output to Word on the other two, RH snags at the "Converting mergedHTML.htm" stage and the log contains the following:

. . . . . . .

Merging contents/microcontent/Transaction_Inquiries_Reports_and_Logs.htm...

Merging contents/microcontent/Roles.htm...

Merging contents/microcontent/Fleet_Card_Programs.htm...

Converting mergedHTML.htm

ENOENT: no such file or directory, lstat 'C:\Users\SAMUEL~1\AppData\Local\Temp\RHTMP\Word DocumentpdBiCJ\Fleet 360 Help Word Version.docx'

Failed to generate Word Document. Check log for more details.

= == == == == == == == == =

I know that the "file or directory" the error says does not exist does exist because I can watch it being created in the RHTMP folder when I genrate output. Plus, since the output generation fails, the folder is not auto-deleted and remains in the RHTMP directory even after the failure. How is RH not seeing a folder that it is creating?!?!

Does anyone here have any insight into this issue?

A

Amebr

Community Expert

I have found that "fancy" css can trip up the word conversion.

To test if it could be something in your css file, create a blank css file and use that instead of your normal css. Everything will look wrong, but if the generation finishes, you know it's something in your css file.

Peter Grainge

Community Expert

Where are these projects on your hard drive? Are they near the root rather than in Documents > My RoboHelp Projects?
When you have tried @Jeff_Coatsworth solution, try Divide and Conquer. See Item 1 at https://www.grainge.org/RoboHelp_Gems/RoboHelp_Gems.htm#generating

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Jeff_Coatsworth

Community Expert

The fact that it works for 2 projects and not for 2 others seems to indicate that there's something in the "bad" projects that's tripping it up. Did you see this thread - https://community.adobe.com/t5/robohelp-discussions/enoent-no-such-file-or-directory-lstat-word-output-error/m-p/14362522 ? It seems to find some overlapping CSS style commands were at fault.

S

SamuelROAuthor

Participant

I didn't see that. Will check the source code . . .

Thanks!

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