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Inspiring
December 14, 2018
Question

Error when searching in webhelp help

  • December 14, 2018
  • 1 reply
  • 5632 views

We are using RoboHelp 2015 to generate webhelp.   Don't know how long this has been a problem, but was just reported after a service pack release of our software.  When the user is in the 'full help' screen and either clicks on the 'Search' button on the left or types something into the search field at the top and clicks 'Go', the following message is displayed:

That line in whutils.js is just a comment.  Any ideas?

Phil

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1 reply

Jeff_Coatsworth
Community Expert
Community Expert
December 14, 2018

Does it continue if you say "Yes"?

epsobolikAuthor
Inspiring
December 14, 2018

When I click 'Yes', the message goes away, but the search doesn't complete.  e.g. the left side of the screen changes to the search screen, but when I click 'Go' again, nothing happens.

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Philip Sobolik

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Jeff_Coatsworth
Community Expert
Community Expert
December 14, 2018

Is your RH2015 all patched up? Does any default browser make any difference?