A

Anonymous

Question

Error when updating Robohelp 10.0.1

9 replies
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Got thise message, when I tried to update. Abobe RoboHelp 10.0.1 Update Instllatation failed. Error Code U44M1P7. What do I do now?

Have Windows XP with Abode Technical Communation Suite 4.0.

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M

moszapy1

Participating Frequently

Hi,

Did you try to re-run the patch ? Please restart your machines once and try to re-run the patch. Make sure before running patch RH10 is closed.

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johndaigle

Legend

Hi, cocomick

I am getting this error as well. I am checking with Adobe and will let you know what I find out.

Thanks

John Daigle

Adobe Certified RoboHelp and Captivate Instructor

Evergreen, Colorado

www.showmethedemo.com

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John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon

CraigCC

Inspiring

John,

Any update on this issue from Adobe. I have same error Windows 7 64Bit - Robohelp 10.

thanks

Craig

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M

mdsameer87

Adobe Employee

HI Craig,

Please restart your machine and re-run the patch.

If problem still persists then send us the following log file

1) Goto <%appdata%>\local\Adobe\AAMUpdater\1.0 and send us "aamu.log" and "aamul.log"

2) Goto <root-drive>:\Common Files\Adobe\Installers\ AdobeRoboHelp 10.0.1 (time stamp).gz

Zip above files and send it to msameer@adobe.com

Thanks and Regards,

Mohd Sameer

RH Team

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