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Kopriva
Known Participant
November 13, 2013
Question

Error with "whproxy.js" when launching Help

Hi guys.

Getting an error on a Win 7 machine trying to open help (she has IE10).  It gives the following error:

"Object doesn't support property or method 'request'" and then the URL points to the whproxy.js file.  It asks if we want to continuing running scripts, but won't accept either a yes or a no.

This does not seem to be an IE10 issue - I have another machine on Win 8/IE 10 that opens fine.  AND I have a computer with Win 7 and IE10 that opens fine, too.

The WEIRDEST thing about this is the message refers to "Line 137, Char 17."  But my "welcome" topic on the project is a simple one with only 26 lines of HTML code!

Any ideas?

Thanks!

Chris

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3 replies

Willam van Weelden
Willam van Weelden
Inspiring
November 14, 2013

The line numbers refer to a line in whproxy.js, not the topic.

My guess would be that it is a security setting. Do you have this issue when the help is located locally or also when it is placed on a webserver?

Greet,

Willam

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KoprivaAuthor
Known Participant
November 14, 2013

Willam,

I copied the project onto her hard drive and she is able to open it locally.  But I'm not sure what that means?

Chris

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Willam van Weelden
Willam van Weelden
Inspiring
November 18, 2013

A recap to make sure I understand the situation:

  • The issue only happens on one pc.
  • The issue only happens when she opens the help when it is placed on the intranet.
  • The issue does not occur when the help is placed on the local hard drive.
  • The issue does not occur when someone else opens the help from the intranet.
  • There are no plugins installed such as Chrome Frame (I hope this is the case)

Am I correct? In this case, it seems that Internet Explorer has an issue with the scripts in the intranet environment. Can you check the security settings? (See http://support.microsoft.com/kb/174360)

Greet,

Willam

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