Facing an issue in generating a Printed documentation output

Question

I'm currently using Adobe RoboHelp Classic 2019 (14.0.14.002) on my Windows 11 PC to create a Responsive HTML5 Help output. The HTML5 output is working fine, but I'm encountering an issue where a few topics are not showing up in the PDF output when I attempt to generate a Printed Documentation output.

In the output view log files, I'm receiving the following error messages:

Failed to process 'Topic name'
Failed to build 'Topic name'
Missing topic '!SSL!\Printed_Documentation\!doc_tmp_folder_5\!'

Need support in resolving this issue.

Peter Grainge · Answer

Usually the answer to this type of problem is Divide and Conquer.

Zip up the project so you have a copy that cannot accidentally be opened and worked on. That gives you a copy that you can safely revert to later if needed. Save the zip file somewhere safe.

Create another copy of the project so that you have two copies that can be worked on.
Open Copy 1 and delete half the topics. Ignore any broken links reported. Generate the help from that copy.
Open Copy 2 and delete the other half of the topics. Generate the help from that copy.
It should be the case that one copy is now OK and one still has the problem.
Trash the good copy and then create a second copy of the copy with the problem.
Repeat the process until you have located the topic that is causing the problem.

The process takes less time than you might think.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded