Hi Everyone. In RH 2020.6.76, when I try to generate Word output, I get the simple error message: "Failed to generate [name of TOC]" I've read a bunch of forum threads, leading me to these troubleshooting efforts:Sample project -- output successfulTried removing my CSS -- output failsTried setting all style mappings to "Use Word default" -- output failsTried setting Master Page to "none" -- output failsTried outputting a different TOC to Word -- output failsTried outputting an older version of this project -- output successful NOTE: There's one major difference between my current project and the older version: when creating my current project, Adobe Tech Support had me create a new project and import all my topics from the older version. (We were troubleshooting an issue with the Online Review feature.) Here's what I see when right-clicking the output preset: Any advice for me? Thank you!

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martinl83372021

Inspiring

Answered

Failed to Generate Word output (RH 2020)

Forum|Forum|4 years ago
January 11, 2022
34 replies
1951 views

Hi Everyone.

In RH 2020.6.76, when I try to generate Word output, I get the simple error message: "Failed to generate [name of TOC]"

I've read a bunch of forum threads, leading me to these troubleshooting efforts:

Sample project -- output successful
Tried removing my CSS -- output fails
Tried setting all style mappings to "Use Word default" -- output fails
Tried setting Master Page to "none" -- output fails
Tried outputting a different TOC to Word -- output fails
Tried outputting an older version of this project -- output successful

NOTE: There's one major difference between my current project and the older version: when creating my current project, Adobe Tech Support had me create a new project and import all my topics from the older version. (We were troubleshooting an issue with the Online Review feature.)

Here's what I see when right-clicking the output preset:

Any advice for me?

Thank you!

This topic has been closed for replies.

Correct answer martinl83372021

Okay, trying again. (And I apologize that I've confused matters by introducing screenshots of my REAL PROJECT.

Going back to the TEST PROJECT that I've sent you, I've undone the deletion.

Your initial message about the code said to "delete the empty table in lines 59 to 66." That's what's selected in this screenshot:

But if I understand what you're saying now, I should instead delete what's in the red box?

Show previous replies

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martinl83372021Author

Inspiring

Yes, they block USB drives, too.

But you're right, Peter, I have sent you projects before. I remember how, now! I can send it to you as an Adobe Document Cloud link. I would just need your email address.

Peter Grainge

Community Expert

You are going to have to speak to your IT. I guess they have also blocked a USB drive.

You have got projects to me before.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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martinl83372021Author

Inspiring

I'd like to use wetransfer from my personal laptop. But the trouble is getting the RH project out of my work laptop. Security blocks me from emailing the project folder.

Peter Grainge

Community Expert

Use wetransfer from your personal computer?

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

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martinl83372021Author

Inspiring

Thanks, Jeff.

Tried to rename the file with .txt and .z but both email attempts were rendered undeliverable.

Thanks also for the tip on searching for "MSO" in code view. Didn't find any.

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martinl83372021Author

Inspiring

Hi Jeff.

Thanks, and sorry that wasn't clear. I actually meant, What do I look for in code view?

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martinl83372021Author

Inspiring

Peter, thanks for offering to look at my test project. But I've tried several ways, without success:

I'm unable to use wetransfer.com. My org's security blocks me from going to that site.
Nor will it allow me to use the contact link on your site:

As a work-around, I've tried emailing my test project to my personal email so I could use wetransfer.com on my personal laptop. But emailing the zipped folder gets blocked, too.

I don't see a way I can get the test project to you.

Jeff_Coatsworth

Community Expert

Edit the Zip file extension to something like .z or .txt to see if you can slip it around your e-mail limitations.
Look for any "MSO" text in your topics' code view - that indicates that the content came in from a source like MS Word (which has a lot of cruft in it).

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martinl83372021Author

Inspiring

PPS: I will send the project now.

Thank you!

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martinl83372021Author

Inspiring

Yes I am, Peter. I'm generating to my C-drive.

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martinl83372021Author

Inspiring