Failed to Publish: Native Error: Server name or address could not be resolved

Question

I'm trying to publish my RoboHelp HTML project to our server
(dentiis01). I get the following error:
"Warning: Failed to publish to "dentiis01". reason:
Connection failed. Please check the connection and post again.
Native Error:The server name or address could not be
resolved."

(Note: The person who originally published the project has
left the company, so I'm not sure what options he specified).

I have tried substituting the IP address for the server. I
have also tried specifying with and without the port number (8000
in our case). I can successfully ping the server using either the
host name or IP address. I can view the current RoboHelp content
via a browser. So, it appears the engine is running properly.

Please let me know if you have any suggestions.

Thanks.

brunworth · Answer

I resolved my problem. I was trying to publish from "WebHelp(Primary Layout)" instead of "WebHelp Pro". Now the publishoperation seems to be working fine.Thanks,Greg

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