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K
kurteuler2
Participating Frequently
November 1, 2010
Question

File > Link > Framemaker option not available, plz assist...

  • November 1, 2010
  • 2 replies
  • 1787 views

All-

(Also posted in RoboHelp HTML forum. Redoing in this forum since it seems topical.)

On my new Robhelp 8 HTML  installation, I can't see the File>Link>Framemaker option, just  File>Link>Word Document. Is there something I have to do to enable  the Framemaker option?

Interestingly, on another computer  with a trial copy of Robohelp 8, I DO see the Framemaker option. Not  sure why I shouldn't with the new install.

Please assist.

Thanks in advance.

-Kurt

This topic has been closed for replies.

2 replies

A
Anonymous
November 3, 2010

why isn't there proper controls in the build execution that recognizes a trial copy or a standalone version of RH and either a) alerts the user or b) recognizes the TCS license key and overwrites the standalone or trial copy?  This way people don't have to re-image their computer to utilize the product.  The so called "clean script" does not remove traces of RH so once a trial copy or standalone version of RH is on the system, you cannot install TCS and get the integrated features of RH to link to FrameMaker. Hard to believe the people designing the build scripts have not resolved this.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 3, 2010

Is this linked to this thread?

I understand your point that when installing the trial TCS if a standalone product is found, a warning should be given. However you should be able to uninstall TCS. Standalone RoboHelp gets installed to a different path but it would not surprise me that it no longer works properly at this point. However, uninstalling it and reinstalling it should work OK.

OR

Is it that the fact that standalone RoboHelp was on your machine stopped you installing the trial of TCS? Uninstalling RoboHelp should have allowed TCS to install.

Perhaps you could clarify what followed what.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
November 3, 2010

For whatever reason, the TCS version of RH will not overwrite a standalone or trial copy of RH.  If you run the TCS installer, regardless if those RH copies have been uninstalled first, there is some hardcoded block which forbids the TCS integrated version of RH from installing correctly.  You just get a standalone version with the link to framemaker grayed out.  I spoke to a RH product manager about this directly and he was unable to provide a solution.  We finally deduced that there is a hardcoded license mechanism somewhere buried in the registry.  You can run a search on this forum to see a few people have experienced this problem.  It seems to me to be sloppy build execution.  How can an installer not recognize a proper license key for TCS and simply overwrite the trial version or standlone version?  The person who started this thread is going to have to re-image the computer to get the integrated RH-Frame functionality.  What is astonishing is that Adobe released this product with this sort of hidden backfire.  If more people visited these forums I'm sure there would be more complaints.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 1, 2010

That option is a bug in the trial copy. While you have the trial copy it will work but because it is a Technical Communication Suite only feature, once you install the full copy of RoboHelp, it will become disabled.

If you need that feature, you need the suite.

I will delete your other post on this question.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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K
kurteuler2Author
Participating Frequently
November 1, 2010

Thanks Peter.

This is just as likely a bait-and-switch as opposed to a bug. My manager will love to hear that I need to spend more money on the Suite.

-Kurt

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