Skip to main content
bigbrook
Known Participant
October 30, 2008
Question

Files and folders keep disappearing

I have a substantial robohelp 7 project. It contains many files located in many folders. For some reason, robohelp "Loses" the files and they are not shown. I then have to import, go back to the very folder and re-import into the very same folder to see them. Robohelp will see them for awhile, then lose them again. I can't figure out why. Any suggestions?
    This topic is closed to new replies. Start a new post to keep the conversation going.

    4 replies

    bigbrookAuthor
    Known Participant
    October 30, 2008
    For the most part, I originally created and/or imported the whole project. There is one other author but he has been working on other projects until just recently. This problem happened prior to his involvement.

    The project is a conversion and update of an older project. Many of the files were originally imported into this one. Everything was actually put together locallly prior to loading to source control.
    Translate
    bigbrookAuthor
    Known Participant
    October 30, 2008
    Rick - I have it local but use source control. I am working off the local version though. Any other suggestions?
    Translate
    Captiv8r
    Captiv8r
    Legend
    October 30, 2008
    Ouch, owieee! A source control wrinkle!

    I'm wondering if that's part of the issue. Are you working with another author or a team? If so, were the folders and files that keep performing the disappearing act created by other parties?

    What I'm wondering here is if a project was updated by adding files and folders by a member of a team, somehow Source Control is causing the issue of making the content disappear on other machines.

    Cheers... Rick
    Translate
    Captiv8r
    Captiv8r
    Legend
    October 30, 2008
    Hi bigbrook

    Normally that's a flag to us that your project is being stored and updated from a network location. Is that your case?

    If so, move the project to your local C drive and the result should be more positive.

    Cheers... Rick
    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices