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Inspiring
May 4, 2012
Question

Flash movies embedded in WebHelp project disappear or are black squares

  • May 4, 2012
  • 1 reply
  • 2644 views

When I embed a couple of small Flash movies (one .flv and one .f4v) into a help topic, the movies play fine when previewed from within RH or when I manually navigate to the SSL > webhelp directory and open the project with a browser. Leaving that environment (either installing our product and its help elsewhere or manually copying the help directory), the movies are either absent or show as black squares. All of the many environments we tested have the latest Flash plug-ins present. I've even verified that the Flash movies in the help directory play if opened manually in a player app.

What could be unique to the development environment that would allow me to manually open the webhelp project with a browser and play the movies with no difficulty yet that same directory, when copied elsewhere, fails to play the movies?

Many thanks!

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    1 reply

    Jeff_Coatsworth
    Community Expert
    Community Expert
    May 4, 2012

    are the movies included as baggage files? just guessing

    Inspiring
    May 4, 2012

    The movies are present in the SSL > webhelp directory and are still present when I manually copy the webhelp directory to a new environment and manually open the help in a web browser. I've even checked to ensure that the movies in the output webhelp are still valid by playing them using a standalone app that can play flash movies. They play fine.

    They're present in both places yet will only play when the exact same webhelp directory is located in the robohelp development environment.

    Jeff_Coatsworth
    Community Expert
    Community Expert
    May 4, 2012

    Something to do with the browser you're using? or the location it's been moved to? I don't have any experience with WebHelp & flash movies.